Refund policy

Returns and Refunds

We want you to be happy with your devices. This policy explains how returns and refunds work for orders delivered in Australia and India.

Faulty or damaged products

If your product arrives faulty, damaged or not as described, contact us within 7 days of delivery at support@anstelglobal.com with your order number and photos of the issue. We will arrange a repair, replacement or refund at no cost to you.

Change of mind (your choice)

We accept change-of-mind returns within 30 days of delivery if the product is unused, unopened and in its original packaging with all accessories. The customer pays return shipping for change-of-mind returns.

Items we cannot accept for change-of-mind returns

- Devices that have been installed, configured or connected to a tracking platform
- Activated SIM cards and data plans
- Platform subscriptions that have started
- Custom or bulk orders prepared specifically for you

How to request a return

1. Email support@anstelglobal.com with your order number and the reason for the return.
2. We will reply within 1 business day with return instructions and the return address.
3. Please do not send items back without contacting us first.

Refunds

Once we receive and check the returned item, we will confirm your refund by email. Refunds are made to your original payment method:
- Australia: back to your card within 5–10 business days.
- India: by bank transfer to your account within 5–7 business days. We will ask for your bank details if needed.

Australia – your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

India – your consumer rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. For complaints, please contact our Grievance Officer, Sachin Shah, at support@anstelglobal.com or +91 96675 39207.